If you don't need to report a dangerous or hazardous situation, please report the problem online.
By using our online services instead of calling or emailing, you're helping us cut down on administration costs - savings that go straight into delivering essential highways services.
Keeping you informed
You can stay up-to-date with your enquiries:
- if you report an issue online, note the reference number you're given at the end. You can use this to track the progress
- if you provide a valid email address with your enquiry, you can receive updates to your inbox as the enquiry is progressed
How enquiries are managed
We aim to:
- attend the most hazardous situations to repair or make safe within 32 hours
- review enquiries and deal with issues in priority order
- resolve most enquiries within 28 days, though, regrettably, some complex enquiries may take longer than 28 days
- keep you up-to-date when resolution is taking longer than expected
Complaints and claims
Our customer promise tells you the level of service you can expect from us. If you have reported something and given us the chance to rectify the situation, but you feel we've fallen short of our commitments to you, you may be entitled to make a complaint.
If you have suffered damage to your property, vehicle or sustained a personal injury because of a defect on one of Dorset Council's highways, footways or rights of way, you may want to make a claim.
Dorset Council only deal with local roads and highways
Contact other organisations to report problems on roads and highways not managed by Dorset Council:
- National Highways manage trunk roads and motorways, including the A31, A303 and A35 west of Bere Regis in Dorset.
- BCP Council manage roads, pavements and verges in Bournemouth, Christchurch and Poole.