!Warning
Highways online forms will be unavailable from 14 September to 22 September 2026 whilst we make essential improvements to our reporting systems.
What does this mean for residents?
Whilst we introduce a new reporting system:
- non-emergency highway reports and enquiries cannot be submitted between 14 September and 22 September 2026
- existing reports already logged with the Highway Service will continue to be managed and will be migrated to the new system.
- The new system is scheduled to go live on 22 September 2026, after which normal reporting services will resume.
We apologise for any inconvenience this may cause, and we appreciate your patience while we make these essential improvements.
What is considered an emergency?
An emergency on the highway is an issue that:
- presents an immediate risk to public safety
- seriously affects the safe use of the highway
- could cause significant damage to property or infrastructure if not attended to urgently
Examples include:
- damage to street furniture, safety barriers, bridges, retaining walls or other highway infrastructure where there is an immediate danger to road users
- obstructions, debris, fallen trees, mud, spillages or other hazards on the highway that could cause an accident
- significant flooding of the highway, or flooding that threatens homes, businesses or other property
- oil, fuel or other spillages that create a hazard for road users
- missing or damaged covers, grilles or utility apparatus that present an immediate danger to pedestrians or vehicles
- signal failures at junctions, pedestrian crossings and roadworks sites
- damage arising from road traffic collisions that affects the safe operation of the highway
Routine highway issues - not an emergency
Routine highway issues that do not present an immediate safety risk are:
- potholes
- blocked gullies
- damaged directional signs
- overgrown vegetation
- worn road markings
- other maintenance concerns
Please come back after the 22 September to report these issues.
Reporting emergencies
Highway emergencies and issues that present an immediate risk to public safety should continue to be reported by telephone as normal.
You can contact us 24 hours a day
Please help us by being as detailed as possible about the location and nature of the incident you are calling about, use points of reference and road names so we can log and locate the issue quicker.
During severe weather events or at other busy times, you may have to hold the line for a short time to speak to an operator.
Incidents will be dealt with in priority order and will only be remedied when the situation becomes safe enough for engineers to attend to.
