Should you observe any problems with roadworks like abandoned roadworks signs, failed reinstatements, inactivity on site, or concerning practises by a workforce, then you should contact us.

Comments, enquiries and complaints

Dorset Council as Highway Authority, are not directly responsible for the actions of those working on the highway. We endeavour to ensure works happen with the least possible disruption and with safety of all road users at the heart everything we do, but we cannot control the actions of others all the time.

Most work should have at least one information board on site showing who is responsible for the activity.

Comments, enquiries and complaints about works and activities should be directed to the organisation carrying out the works. With some exceptions, most of the work on Dorset's roads are carried out by the following organisations:

Bournemouth Water

Name: Bournemouth Water
Email: customerservice@bournemouthwater.co.uk
Tel: 01202 591111
Full contact details

Dorset Highways

Name: Dorset Highways
Tel: 01305 221020
Full contact details

Highways England

Name: Highways England
Email: info@highwaysengland.co.uk
Tel: 0300 123 5000
Full contact details

Openreach

Name: Openreach
Tel: 0800 023 2023
Full contact details

SGN (Southern Gas Networks)

Name: SGN
Email: customer@sgn.co.uk
Tel: 0800 912 1700
Full contact details

South West Water

Name: South West Water
Email: customercontact@southwestwater.co.uk
Tel: 0844 346 2020
Full contact details

Scottish and Southern Energy Networks (SSEN)

Name: Scottish and Southern Electricity Networks Customer Services
Email: customercomplaints@ssepd.co.uk
Tel: 08000 483516
Full contact details

Western Power Distribution

Name: Western Power Distribution
Tel: 0800 052 0400
Full contact details

Virgin Media

Name: Virgin Media
Tel: 0333 000 5925
Full contact details

If you don't know who to contact

If you don't know who to contact, submit a general enquiry and we will get back to you.

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