How to make a complaint

Dorset Council are currently experiencing extremely high volumes of complaints and the Corporate Complaints Team are doing their best to process concerns and feedback as efficiently as possible.

If your complaint is relating to Social Care matters, we will try our best to respond within the statutory guidelines. However, if an extension is necessary, we will notify you as soon as possible.

Any other complaints relating to general service provision and observations at this challenging time will be read and considered on its own merits in order of receipt. Response times will vary depending on service area but will regrettably exceed the 20 working days we normally aspire to. 

Please accept our apologies for the inevitable delay during this challenging time for everyone

 

Make a complaint

You can make a complaint using our online form.

Or you can write to us 

Complaints Team
Freepost
Business Reply Licence number RRYH-AGJZ-TRGG
Colliton Park
Dorchester
Dorset
DT1 1XJ

Or by phone

01305 221061

There are separate complaint procedures for some services:

How we deal with complaints

Your complaint will be passed to the complaints team who wherever possible will try to resolve your complaint for you. We will let you know we have received it within 3 working days.

Your complaint will be considered by the appropriate procedure and a response sent to you within the relevant timescale. If we need more time to investigate your complaint we will write to you to let you know when we hope to provide a final response.

If we find we have failed to provide the level of service you should expect we will apologise, and look to put things right.

If you remain unhappy after your complaint has been considered by the council you can ask the Local Government Ombudsman to examine your complaint.

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