How to make a complaint

Make a complaint

You can make a complaint using our online form.

Or you can write to us 

Complaints Team
Business Reply Licence number RRYH-AGJZ-TRGG
Colliton Park

Or by phone

01305 221061

There are separate complaint procedures for some services:

How we deal with complaints

Your complaint will be passed to the complaints team who wherever possible will try to resolve your complaint for you. We will let you know we have received it within 3 working days.

Your complaint will be considered by the appropriate procedure and a response sent to you within the relevant timescale. If we need more time to investigate your complaint we will write to you to let you know when we hope to provide a final response.

If we find we have failed to provide the level of service you should expect we will apologise, and look to put things right.

If you remain unhappy after your complaint has been considered by the council you can ask the Local Government Ombudsman to examine your complaint.

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