How to make a complaint
Make a complaint
You can make a complaint using our online form.
Or you can write to us
Business Reply Licence number RRYH-AGJZ-TRGG
Or by phone
There are separate complaint procedures for some services:
- adult's and children's social care complaints
- school complaints procedure, school transport appeals, school admission appeals
- complaints about care for children in care
- code of conduct complaints against Councillors
How we deal with complaints
Your complaint will be passed to the complaints team who wherever possible will try to resolve your complaint for you. We will let you know we have received it within 3 working days.
Your complaint will be considered by the appropriate procedure and a response sent to you within the relevant timescale. If we need more time to investigate your complaint we will write to you to let you know when we hope to provide a final response.
If we find we have failed to provide the level of service you should expect we will apologise, and look to put things right.
If you remain unhappy after your complaint has been considered by the council you can ask the Local Government Ombudsman to examine your complaint.