The ticket prefix must start with DV.
Pay a parking fine
Pay over the phone
You can also pay a parking fine using our automated payment line. Call: 0300 7900 545.
Credit/debit card payments may be made 24 hours a day, 7 days a week. Please have your card and the Penalty Charge Notice number (DV...) ready when you call.
Challenge a parking fine
The challenge must be sent within 14 working days of you receiving the fine.
If you cannot submit your PCN challenge online, send it in writing to:
PO Box 7736
If you challenge a fine within 14 days and your challenge gets rejected, we will re-offer the 14 day discount.
The PATROL website has information on the next steps you can take and the correct place to make contact if you've received a parking ticket, including:
- civil parking enforcement
- the issuing of Penalty Charge Notices (PCN)
- the appeals process
- the recovery of unpaid penalty charges
Find out about appealing to the independent adjudicator on the Traffic Penalty Tribunal's website.