What to do if you are homeless or at risk of losing your home

If you are homeless or worried you may lose your home, the earlier you tell us the better chance we have of being able to help you. You can do this by completing our online referral form.

Complete our online referral form

You will need to create an account to access this service.

If you become homeless or are at risk of violence when we are closed, we operate an out of hours service. This service is for emergencies only and is not able to give general advice. The number is the same as during office hours. If you are in danger, you should call the police on 999. 

If you are working with a household who may require assistance from the homelessness prevention team you will need to create an account and complete our online referral form. The account will need to be created on behalf of the individual you are working with. 

How we can help 

We can help you by: 

  • talking with you about possible solutions to your housing needs
  • giving you free, impartial and confidential advice (unless we feel that you are in danger. We then have a duty to share information about you with our partners to help keep you safe)
  • trying to support you to stay in your own home 
  • supporting you to find alternative accommodation

Our service can give you information, carry out case work, advocate on your behalf and signpost you to other relevant services. 

Problems paying your rent 

If you are struggling to pay your rent, speak with your housing provider or landlord straight away and explain the situation. You can also get advice from Citizens Advice and/or a debt advisor. 

You may be entitled to claim Housing Benefit to help with your rent if you have low income. 

If you cannot afford the shortfall between your rent and your Housing Benefit you may be able to get extra help through the Discretionary Housing Payments. These are short term awards and should not be relied on as a permanent additional income. 

Contact us

Housing Advice - East Dorset

Email: housing@dorsetcouncil.gov.uk
Tel: 01202 228947
Full contact details

Housing Advice - North Dorset

Email: HousingAssessors@dorsetcouncil.gov.uk
Tel: 01305 251010
Full contact details

Housing Advice - Weymouth and Portland

Email: HousingAssessors@dorsetcouncil.gov.uk
Tel: 01305 251010
Full contact details