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Children's Services – Children's Advice and Duty Service (ChAD) privacy notice

What services are being provided?

Children’s Services 

Team: Children’s Advice and Duty Service (ChAD) including Early Help Hub, Multi Agency Safeguarding Hub (MASH) and Out of Hours Service (OOHS)

Services we provide

  • the ChAD team provide a single point of contact for families, members of the public and professionals who are seeking to raise a contact in respect of a child or young person they have concerns about or believe to be at risk of harm.

  • the ChAD team works alongside MASH Multi-agency Safeguarding colleagues, the Dorset Police Safeguarding Referral Unit and Safeguarding Health professionals.

  • the ChAD team progress all new contacts and make the  decisions in respect of whether a Referral is allocated to the one of the other Care and Protection Teams.

  • the ChAD team also provide the Out Of Hours Service

  • the service supports and works in partnership with the different Help & Protection Area teams to deliver outcomes for children.  

  • the Early Help hub is a single point of contact for consultation around services provided through Universal Partnership Plus and identifying need for Early Help assessment.

What personal information do we need from you?

The personal information we may need from you consists of:

  • name

  • address

  • postcode

  • email address

  • telephone numbers

  • emergency contact details

  • date of birth

  • NHS number

  • NI number

  • education information

  • family circumstances and relationships

  • identified difficulties or relevant health needs

  • details of plans for support and the people involved in these

  • records of discussions with or visits made to families and information about their contact with us

What Special Category (sensitive) Data might we need?

In order that we may deliver services appropriate to your needs we may also ask for the following ‘special category’ (sensitive) information about you which may include:

  • race
  • ethnic origin
  • health information
  • religion
  • sexual orientation
  • offences

Information we may receive

We may also receive personal information about you from others

Personal information about you from others

To help us provide services appropriate to your needs we may receive personal information about you from others such as:

  • family members
  • friends
  • NHS agencies such as GP’s, health visitors, hospitals or mental health
  • foster carers and supported lodgings providers
  • police
  • probation
  • prisons
  • housing
  • drug and alcohol services such as REACH
  • other local authorities
  • voluntary service providers
  • youth offending service
  • legal services
  • education
  • immigration services
  • commissioned partners
  • other agencies involved
  • charitable organisations
  • early help
  • members of the public
  • CAFCASS

Who might use your personal information?

The following organisations or departments may use the information you provide: 

  • social care
  • occupational therapy teams
  • education Providers
  • early years providers
  • schools
  • health providers
  • Dorset Council financial services
  • Dorset Council legal services
  • other local authorities
  • police
  • probation
  • residential care
  • Ofsted
  • Children and Family Court Advisory Support Service (CAFCASS)
  • voluntary organisations

What might your information be used for and what is the lawful basis for requesting and using it?

Your information will be used for:

  • providing social care services including child protection and looked after children services
  • providing early help services
  • planning and improving services to inform decision making and good practice.
  • preventing or detecting of crime to safeguard a child
  • research and statistical analysis using anonymised personal data. If we wish to use your identifiable personal data we will seek your permission first.

What is the lawful basis for us to use your information?

Find our lawful basis for using your information on the Information Commissioner's website

To deliver our statutory responsibilities as enshrined in relevant Children’s legislation and local government legislation.

Organisations we may share your information with

In some cases we may have to share your personal information with other agencies such as:

  • health providers
  • Public Health Dorset
  • other local authorities
  • government agencies
  • emergency services
  • external service providers as contracted with DC
  • NHS Agencies (including GPs, health visitors, school nurses, mental health services, Child and Adolescent Mental Health Service (CAMHS), hospitals)
  • voluntary agencies
  • early help services
  • youth offending service
  • probation services
  • housing services
  • education and early years services

Will your information be stored in, processed or accessible from countries outside the UK, EU or EEA countries?

No, your information will not be stored in, processed or accessible from countries outside the UK, EU or EEA countries.

How long will we keep your information?

We will cease using your data as soon as you no longer require our services. 

As per retention schedule for Dorset Council we will only hold information as per the guidelines for example Child in Need up to 25 years and Child Protection up to 70 years.

The Data Controller is Dorset Council

The Data Protection Officer for Dorset Council may be contacted at data.protection@dorsetcouncil.gov.uk  

DC may use an additional external Information Technology provider (if appropriate – e.g. Servelec for Social Care) which will process your data (a Data Processor) for these and related activities.

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General data protection regulation (GDPR)

We will only use the personal information supplied by you in accordance with GDPR. By giving us this information you are consenting to such use as set out in our privacy notice.