Using this website
This website is run by Dorset Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website aren’t fully accessible. Most older PDF documents aren’t fully accessible to screen reader software.
The final phase of the accessibility audit began on 11 May 2020. We will share the findings of the audit and how we intend to fix any issues once we have the final report.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us and we will consider your request and get back to you.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations please contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
Dorset Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with technology
The final phase of the accessibility audit began on 11 May 2020. Once we have the results of the audit, we will list any issues that have been found.
Issues with text
Some link text doesn’t make sense when read on its own (for example, ‘click here’).
We plan to fix the existing links by September 2020. When we publish new content we’ll make sure link text meets accessibility standards.
Issues with PDFs and other documents
Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
As part of the accessibility roadmap, which we are working on, we will be aiming for any new PDFs or Word documents we publish to meet meet accessibility standards.
Issues with images, video and audio
Live video streams have captions auto added by YouTube, not all videos are currently checked for the accuracy of their captioning.
Issues with interactive tools and transactions
Issues will be added once the accessibility audit is complete.
How we tested this website
This website is being audited by Shaw Trust. Once the audit is complete we will update this accessibility statement with any issues.
We do test and monitor the websites accessibility ourselves using Siteimprove. Siteimprove currently scores https://www.dorsetcouncil.gov.uk at 90.4 out of 100 for accessibility.
You can read the full accessibility test report once testing is complete.
What we’re doing to improve accessibility
Our accessibility roadmap is still under construction but when finished it will show how and when we plan to improve accessibility on this website.
This statement was prepared on 27 August 2019. It was last updated on 15 May 2020.