Our response times
When you send your application and documents, you should receive an automated acknowledgement confirming receipt.
We aim to start assessing most applications within 5 days of receipt, but due to the nature of these requests, we review applications based on licence start dates - not necessarily by the date they are received.
Payment
Once your application has been assessed, we will contact you by telephone to take payment by credit or debit card. This is the recommended method of payment, secure and reduces administration and handling costs. You will receive an electronic receipt for your records.
We won’t be able to issue a licence until payment is settled.
We can agree alternative payment methods if phone payment by credit or debit card is not possible. To keep administration and handling costs to a minimum, we do not raise invoices for this service.
If anything changes
If you need to update your application, your licence or cancel it altogether, at any time, you must let us know. Please email [email protected].
If your licence is approved
You'll receive a licence approval document which will tell you more about the conditions applicable to your licence.
You'll be advised how to notify the council when works commence and when they've finished.
There are other stages to the licence described in the following sections.