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Dorset Council road and transport emergencies

If there is an active emergency and life is in immediate danger, dial 999 for the emergency services.

An emergency on the highway is something that will cause, or has already caused, injury to a person or damage to a property, including:

  • damage to street furniture caused by an accident or collision
  • obstructions, debris or hazards on the highway which could cause an incident
  • significant flooding of the highway
  • oil or fuel spillages significant enough to cause a hazard

Dorset Council will take calls relating to urgent issues during office hours Monday to Friday, except public holidays.

If you are calling between 5.30pm and 8.30am Monday to Friday, over a weekend or public holiday,  please follow the prompts to be transferred to our out-of-hours call handlers.

Reports will be raised with the duty highways engineer.

Please be as detailed as possible about the location of the incident you are calling about, use points of reference and road names as this will help speed up the process of recording your enquiry and means the hazard can be located quicker.

During severe weather, you may have to hold the line for an operator. Incidents will be dealt with in priority order and will only be remedied when the situation becomes safe.

Minor issues and defects

If your enquiry is not urgent, complete our online form for minor issues and defects.

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