How to give feedback about health services

Patient Advice and Liaison Service (PALS)

Find out how PALS can help you.

Patient Advice and Liaison Service (PALS) helps make sure the NHS listens to patients, their relatives, carers and friends and resolves their concerns as quickly as possible.

PALS also helps the NHS improve services by listening to what matters to patients and their families and making changes where they can.

See our Family Information Directory to find out more about PALS in Dorset.

Healthwatch Dorset

Healthwatch Dorset is the county’s independent health and care champion.

Contact Healthwatch Dorset if you’ve recently visited your doctor, or local hospital, or used any health and care services in Dorset. Whether you’ve had a good or bad experience, Healthwatch can use your feedback to improve services for everyone.

They have the power to make NHS leaders and other care providers listen to what you have to say. They can also help you find reliable and trustworthy information and advice.

Make a complaint or give a compliment about hospitals in Dorset

Find out how you can make a complaint or give a compliment about a Dorset hospital.

Make a complaint about University Hospitals Dorset; Poole Hospital and Royal Bournemouth Hospital.

Read the Royal Bournemouth and Christchurch Hospitals Easy Read guide to comments and complaints.

Health Action Group

Find out about the roles of the Health Action Group and Learning Disability Partnership Board (LDPB)

The Health Action Group works to make sure health services are more accessible and effective for people with:

learning disabilities
multiple, complex or profound needs

This helps people stay as healthy as possible.

The Health Action Group believes we can achieve this by:

providing person-centred care
improving access
raising awareness
treating everyone with a learning disability with respect and dignity
making reasonable adjustments
revising, monitoring and reviewing standards of care
raising quality and standards of care
monitoring progress
using learning to improve services

These ideas are linked to the Pan Dorset Big Plan 2021 to 2024.

The Health Action Group and the Big Plan Staying Healthy work reports to both the Dorset Council and the BCP Council Learning Disability Partnership Boards.

Learning Disability Partnership Board (LDPB)

The role of the LDPB is to improve the lives of people with learning disabilities by:

promoting their independence, choice, rights and inclusion
making sure they're treated as equal citizens with access to mainstream services such as health, housing, employment and education
making sure outside bodies consult with the LDPB as their main source of information when planning and making decisions that affect the lives of people with learning disabilities

Give feedback to the NHS Dorset Integrated Care Board (ICB)

Find out how to have your say.

Contact NHS Dorset.