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Fibre to the premises (FTTP)

What is FTTP broadband?

Fibre to the premises (FTTP) - sometimes called full fibre, pure fibre, fibre to the home (FTTH) or ultrafast broadband - is where a fibre cable runs directly from the telephone exchange into your home or business.

How fast is it?

Because the connection is 100% fibre you can get download speeds of up to 1Gbps (gigabit per second).

Who can I buy it from?

Not all Internet Service Providers (ISPs) offer FTTP. You may need to consider changing to one that does if you wish to access the increased speeds.

Those providing a FTTP service over the Openreach network in Dorset include:

Full list of FTTP providers operating over the Openreach network

Some of the major ISPs such as Sky and TalkTalk don't offer FTTP yet, so they will not be able to offer superfast broadband services to you. Meanwhile other companies such as PlusNet and Fleur do offer FTTP, but currently have no information about the service on their websites.

Does FTTP cost more than FTTC (fibre to the cabinet)?

Although the high-end speeds offered by FTTP are more expensive, you can order more standard superfast speeds at the same price paid by FTTC customers. In short you will be paying for the speed you order, regardless of technology.

Why are some areas getting FTTP broadband?

FTTP is being provided in areas of the county where the more commonly used fibre to the cabinet (FTTC) does not provide the best outcome because of geographical or technical restrictions.

Our broadband checker will tell you if FTTP is available at your premises. If not, the Government has made funding available for communities which want these future-proof full fibre connections.

How will my FTTP connection be installed?

Unlike a FTTC connection, FTTP installation requires a broadband engineer to bring the fibre cables all the way into your home or business.

Step 1 - Place an order

As mentioned previously, not every ISP offers FTTP at the moment, so it is important that you investigate which suppliers can provide the service. When placing an order with your chosen ISP, they will provide you with a date when an engineer will come out to carry out tests or even a survey, should one be necessary.

Step 2 - Survey

In the early stages of an order, a site survey may be required to assess what work needs to be done to install the fibre connection. It is important to note that no work will be carried out without your permission and you agreeing to any costs that may be associated with this for which you are liable. In some cases, additional works may be required to bring the fibre cable into your premises. Your attendance on the appointment date is required.

Step 3 - Engineer appointment

Fibre optic cable is run via underground ducts or telegraph poles to your property and connected to a small box on the wall. The engineer connects the fibre optic cable to a small box (approx. 15cm x 10cm x 3 cm) which will need to be fixed to the outside wall of your property. The box will be installed at a height that can be worked on from ground level. 

There is also a requirement to perform some work inside the property. The interior work is needed to extend the fibre optic cable inside the property. A special fibre optic modem known as an Optical Network Termination device is connected. To enable the engineer access your property your attendance on the appointment date is required.

Please note: there may be a short interruption to your telephone service during this work. Also, if you have an alarm on your phone line, please let your provider know that your line may go down for a few minutes, which could trigger a false alarm on any security system linked to your telephone line.

Customer stories - FTTP

Carol Matthews of Charlton Down, near Dorchester on the benefits of fibre broadband and, in particular, fibre to the premises (FTTP).
Carol Matthews of Charlton Down, near Dorchester on the benefits of fibre broadband and, in particular, fibre to the premises (FTTP).

Find out more by reading this blog about FTTP installation

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