Fibre to the premises (FTTP) - sometimes called full fibre, pure fibre, fibre to the home (FTTH) or ultrafast broadband - is where a fibre cable runs directly from the telephone exchange into your home or business.
Because the connection is 100% fibre many providers now offer speeds of up to 900mbps or even more as new packages become available.
How to get FTTP
Unlike a FTTC connection, FTTP installation requires a broadband engineer to bring the fibre cables all the way into your home or business.
Step 1 - Place an order
Not all Internet Service Providers (ISPs) offer FTTP, so you may need to consider changing to one that does.
You can check what full fibre services are available in your area.
When placing an order with your chosen ISP, they will provide you with a date when an engineer will come out to carry out tests or even a survey if necessary.
Step 2 - Survey
A site survey may be needed to assess what work needs to be done to install the fibre connection. No work will be carried out without your permission and you agreeing to any costs that may be associated with this for which you are liable. In some cases, additional works may be required to bring the fibre cable into your premises. You will need to be there on the appointment date.
Step 3 - Engineer appointment
Fibre optic cable is run via underground ducts or telegraph poles to your property. To enable the engineer to access your property, you'll need to be there on the day of the appointment.
There may be a short interruption to your telephone service during this work. If you have an alarm on your phone line, please let your provider know that your line may go down for a few minutes, which could trigger a false alarm on any security system linked to your telephone line.
Customer stories
Carol Matthews of Charlton Down, near Dorchester on the benefits of fibre broadband and, in particular, fibre to the premises (FTTP).