We will continue to be responsive, fair, and efficient in how we deliver services to our customers by listening and learning from their experiences.
We will strive to constantly improve with an emphasis on innovation and working with you in a collaborative approach.
We refer to all the people we work with, support and work for as ‘our customers’. This includes all individuals, families, groups, and businesses that interact with the council or one of its partners. We will continue to modernise the way we operate to ensure we are efficient, accessible for residents and achieve the best value for money. We will improve the way we respond to residents, businesses, partners, and visitors by simplifying and joining up the ways we work as much as we can, using data to help us make decisions.
We will ensure residents, businesses, partners, and visitors are able to access the information and support they need quickly and easily, using new technology to provide a better online experience and join up their dealings with the council.
Equally, we want to attract the most skilled people to work with us and will use opportunities that remote working has provided during the pandemic to do this.
We will work closely with our communities to engage and involve them in decisions that impact them. We will pilot a place-based, community-led approach to improve social mobility and other outcomes in Weymouth & Portland through the Stronger Neighbourhoods project.
