Housing Standards and Environmental Health Privacy Notice
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. This privacy notice covers the following topics:
- who we are
- information collected by us
- information collected from other sources
- how we use your personal information
- who we share your personal information with
- what information is required to be provided by you
- reasons for collecting and using your personal information
- your rights
- our Data Protection Officer
- how we keep your information secure
- how to complain
- changes to this notice
- how to contact us
- additional assistance
Who we are
The Housing Standards and Environmental Health Teams collects, uses and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect
Information collected by us
For the purposes of service delivery it is necessary that we collect the following personal information from you:
- name, address telephone number, email address and the full details of your enquiry to us.
Information collected from other sources
We may receive information from other government agencies, and other departments within Dorset Council.
How we use your personal information
We will store and process your personal information in order to investigate requests for service made to us, in fulfilment of our statutory and other responsibilities and to deliver the highest quality service to you.
Who we share your personal information with
In order to exercise the above activities in an efficient way, depending on the services we are providing, we may routinely share certain personal information with third party partners as detailed below:
- in progressing requests for service relating to the condition of houses we may share certain personal information with housing providers, our legal advisors, organisations responsible for the delivery of essential services such as gas, electric, sewage and water and local and national government agencies
- in progressing requests for service relating to the provision of advice and financial assistance we may share certain personal information with those organisations detailed above; including the Dorset Accessible Homes Service, Wessex CIC, Heat Melcombe Regis, Healthy Homes Dorset and local and national government agencies
Statutory Nuisance, Drainage and Dog Control
- in progressing requests for service relating to statutory nuisance and drainage we may share certain personal information with housing providers, our legal advisors, organisations responsible for the delivery of essential services such as gas, electric, sewage and water, external consultants employed by us and local and national government agencies
- in progressing requests for service relating to dog control we may share certain personal information with housing providers, veterinary businesses, our legal advisors and local and national government agencies
Food Safety, Port Health and Health and Safety at Work
- in progressing requests for service we may share certain personal information with our legal advisors and local and national government agencies
We will only share personal information where it is essential to the delivery of the above services.
This data sharing enables us to ensure the best service is delivered. We do not anticipate that our data-transferring arrangements will involve a transfer outside of the European Economic Area (EEA).
On occasion we may be required to share personal information with law enforcement or other authorities if required by applicable law. Where this occurs we will attempt to ensure that appropriate safeguards are in place.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
The provision of the personal data (as set out above) is required from you to enable us to provide the best possible service to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
If you do not provide this information to us, we may not be able to provide a service to you. It may delay our ability to provide a prompt and effective service.
How long your personal information will be kept
Records will be retained for a period of six years, or such other period as we are required to retain such records under statute.
Reasons for collecting and using your personal information
We rely on ‘the performance of public task’ as the lawful basis on which we collect and use your personal data.
Under the General Data Protection Regulation you have a number of important rights that may be exercised free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this privacy notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights you can visit the Information Commissioner’s Office.
If you would like to exercise any of those rights, please email, call or write to our Data Protection Officer.
In order that we can comply with such a request as soon as possible, it would be useful if you could provide the following information within your initial request:
- let us have enough information to identify you (eg reference, account number, user name, registration details),
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. In processing your data we use systems accredited to ISO 27001 and Cyber Essentials standard, which includes several layers of security to prevent deliberate or accidental penetration or corruption to our database and to maintain security of data during communication. This includes:
- access to the user interface is controlled via secure username and passwords
- stored passwords are encrypted
- the server sits behind several firewalls, ensuring unauthorised access to the database is prevented
- the solution uses SSL technologies to provide end-to-end encryption between client and server
- our databases use a virtualised server environment, running on an isolated local network, served via a reverse proxy, via adaptive security appliance firewall
- access to the local network is restricted by firewalled (Virtual Private Network) VPN accounts, and only given to senior development team members
- all access to the VPN, and individual server access is logged and access reviewed quarterly as part of our ISO process
- individual user activity on each server is logged and reviewed in addition to general access monitoring
- front-end system logs are maintained on a rolling weekly basis and reviewed as and when any suspicious activity is suspected as per ISO policy
If you would like to find out more about protecting your personal information, please visit Get Safe Online.
How to complain
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner.
Changes to this privacy notice
This privacy notice was published on 1 April 2019. There are no amendments since publication, when amendments are made to this page we will update this section. We recommend that you review this section from time to time so that you are aware of the latest version of this notice.
Do you need extra help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us.