Website feedback form privacy notice

Why we process your personal data 

Why we process personal data and the legal basis for those uses. 

Customer service and internal coordination 

If you provide contact details, we may use this information to respond to your feedback or assist you. This could involve reaching out via email or phone to discuss your feedback or to provide updates on issues you have raised. 

In some cases, if another team within the council is better equipped to address your feedback, we may send your feedback and contact details to them. They may then reach out to you directly to provide further assistance or information. 

Feedback analysis 

We analyse your feedback to understand how our website is performing and to make improvements. This includes analysing the feedback text and any patterns or trends in the feedback we receive.  We maintain records of the feedback we receive for accountability and audit purposes, and to ensure we can track progress and improvements over time. 

Service improvement 

We may use the feedback to identify areas where our services can be improved, develop new features, and enhance the overall user experience. 

Legal basis 

Under article 6 of the UK GDPR, our use of your personal data for the above purposes is necessary for the performance of a task carried out in the exercise of official authority. 

Who we share personal data with:

Other service providers 

For example, where content relates to a third-party organisation (for example, a job vacancy at another organisation advertised on our website), we may share your personal data with the other organisation if necessary to resolve the issue you have raised. 

Law enforcement bodies 

For example: Local police, National Crime Agency 
We may share information with law enforcement bodies in the investigation and prevention of crime, or when required by law.

Data processors acting on our instructions 

IT service providers, cloud storage providers 
We may share information with data processors who handle personal data on our behalf, for example, IT service providers.   

International transfers 

We do not transfer personal data outside of the UK.  

How long we hold personal data 

See our data retention schedule. 

Your rights

Under the UK General Data Protection Regulation, you have several important rights that may be exercised free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information 
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address 
• require us to correct any mistakes in your information which we hold 
• require the erasure of personal information concerning you in certain situations 
• receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations 
• object at any time to processing of personal information concerning you for direct marketing 
• object in certain other situations to our continued processing of your personal information 
• otherwise restrict our processing of your personal information in certain circumstances 

For further information on your rights, visit the Information Commissioner's Office website. 

To exercise any of those rights, complete the form on our Data protection webpage.

Our Contact Details

Customer services 

Contact customer services by: 

• email: customerservices@dorsetcouncil.gov.uk  
• telephone: 01305 221000 

See our ‘Contact us’ webpage for more ways to contact us. 

Our Data Protection Officer can be contacted by: 
Email: data.protection@dorsetcouncil.gov.uk  

Changes to this privacy notice 

When changes are made to this privacy notice, a record of the change will appear under this section: 

1 September 2025: creation 

Changes to this privacy notice

When changes are made to this privacy notice, a record of the change will appear under this section

21 March 2024: Adult safeguarding information was updated together with the use of a new privacy notice template.