This privacy notice describes how Dorset Council’s Commercial Waste and Strategy team process the personal data supplied to access our Household Recycling Centres via a booking system.
The personal information we collect
Information collected through the booking form:
- name
- address
- vehicle registration
- telephone number
- email address
Reasons for collecting and using your personal information
We process personal data to:
- process and confirm your booking
- manage site capacity and safety
- monitor usage patterns
- contact you about your booking or service updates
- send optional satisfaction surveys (with consent)
- carry out on site visual checks of proof of address
Who we share your personal information with
In order to exercise the above activities in an efficient way, we routinely share your data with processors acting on our instructions such as W&S Waste Management Ltd and Booking Lab (our booking system provider).
On occasion we may be required to share personal information with:
- Dorset Council Enforcement Officers
- Law enforcement bodies
- Dorset Council Trading Standards
If there are allegations of:
- verbal or physical abuse occurring on site, to staff or other service users
- trade or commercial waste abuse
Flowchart showing how the information is shared
The Data Protection Impact Assessment (DPIA) identified that, because Dorset Council will share data with more than 3 data sources or storage locations, a flow diagram is needed to clearly illustrate how information flows between all entities. This is shown both visually and in plain text below:
Plain text version of the flow chart
ANPR cameras capture vehicle registration details.
- these details (vehicle registration) are shared with Bookinglab software
Bookinglab software acts as the central system:
- it sends vehicle registration data to the DVLA MOT checker for verification
- it sends a booking reference number to Pay 360 for payment processing, if needed
- it sends information back to the ANPR camera if a booking has been made or not
Data shared at each step:
- from ANPR cameras to Bookinglab: vehicle registration
- from Bookinglab to DVLA MOT checker: vehicle registration
- from Bookinglab to Pay 360: booking reference number
- from Bookinglab to ANPR: booking reference
How long your personal data is kept
Booking data is kept for up to 18 months to support service monitoring, operational planning, and policy development. Survey responses are retained only as long as necessary for performance analysis
See our data retention schedule for further information.
Your rights
Under the UK General Data Protection Regulation, you have several important rights that may be exercised free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on your rights, visit the Information Commissioner's Office website.
To exercise any of those rights, complete the form on our Data protection webpage.
Our Contact Details
Customer services
Contact customer services by:
- email: [email protected]
- telephone: 01305 221000
See our ‘Contact us’ webpage for more ways to contact us.
Our Data Protection Officer can be contacted by:
Email: [email protected]
Changes to this privacy notice
When changes are made to this privacy notice, a record of the change will appear under this section:
20 October 2025: creation