Meeting the transport needs for people with learning disabilities

Work has been taking place so that people with learning disabilities in Dorset can travel more confidently and independently on local buses. 

During a recent visit to Portland, First Bus met with Dorset Council service provider, Muntsy’s, other providers of disability services and service users to better understand the challenges faced by passengers, including:  

• buying a ticket 
• using a bus pass 
• choosing where to sit 
• safety on the bus 
• and handling issues such as missing a bus stop

Watch the video and hear what they had to say  

Nick, First Bus Performance and Investigation Officer, said it was important to understand people's needs and requirements, so everyone has the chance to use buses.  

 He said that Public Services Vehicles Access Regulations, which have built on the Disability Discrimination Act, mean anyone who needs assistance should be able to receive help from bus companies.     

Nick added he had got a lot out of the training day: "It's been really valuable to meet people face to face, hear about their experiences and concerns and work together in groups and on a one-to-one basis.  It helps us to really understand what people need."      

Kerry Martin, from People First Dorset, had come down to talk to First Bus about some of the issues people face. She said: “People need to feel confident on the buses, and bus drivers need to understand what reasonable adjustments they can make so journeys are as comfortable as possible.”  

After a lively question and answer session, people from Darwin Care, Dimensions, Encompass Care, Muntsy's, People First Dorset and stAbility, enjoyed some practical sessions covering:   

• getting on and off the bus  
• using a bus pass  
• paying for a ticket  
• finding a safe seat  
• ringing the bell  

Sue Munts, founder of Muntsy’s, said: “The visit was a huge success and that First Bus had really listened and having practised numerous skills, everyone left feeling more confident about using the bus”.  

Cllr Steve Robinson, Cabinet Member for Adult Social Care & Health, welcomed the training: “I am delighted to see First Bus, not just providing this important training, but also listening to the challenges faced by those with learning disabilities who need greater confidence to use buses as a part of their everyday lives.  

“Training like this equips people with additional skills and provides greater independence, allowing people to live their best lives and meet up across our communities.”