Privacy notice 

We provide individuals with all the following privacy information: 


The purposes of the processing 

To provide an online customer account that brings together a range of council service in a single place to make it easier for the customer to access. 

The lawful basis for the processing. 

Consent – account profile for self-service 

Public task  - the Customer Contact Record 

Other information the customer submits when accessing any council service through the online account, the lawful basis will be identified in the relevant service privacy notice.  Generally, the lawful basis used by council services is article 6(1)(e) UK GDPR – information necessary for the performance of a task in the public interest or in the exercise of official authority. 

The categories of personal data obtained (if the personal data is not obtained from the individual it relates to)

Basic personal identifiers (such name, date of birth) 

Contact Data (e.g. address, email address, phone number) 

Contact history (e.g. date and time of phone call) 

Risk Flag

The recipients or categories of recipients of the personal data

Dorset Council 

Fraud prevention 

The retention periods for the personal data 


The rights available to individuals in respect of the processing

Consent – individual can request erasure of data, rectification, access 

The right to withdraw consent (if applicable)


The right to lodge a complaint with a supervisory authority


The source of the personal data (if the personal data is not obtained from the individual it relates to)

The customer or proxy 

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