This accessibility statement applies to content published on 

This website is run by Dorset Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • not all images have an alt text attribute
  • some embedded maps have links that are not underlined
  • some third party elements have non-accessible attributes
  • some tables do not carry descriptions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us. We will consider your request within 3 working days and get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations please contact us

At the bottom of every page there is a link to a contact form called “Is there anything wrong with this page?” If you are having a specific problem with a part of this website, please use that form. Please note that we will be unable to respond to you unless you leave contact details.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Dorset Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons

Non-compliance with the accessibility regulations

Not all images have an appropriate alt text attribute. We are addressing these as they are identified by our site monitoring tool. 

The u tag is used to underline link text in some places. We will address this when we move to a new website content management system in July 2021

The embedded maps used on some of our venue pages are only partially compliant because they contain a link identified by colour. This doesn’t meet WCAG 2.1 success criterion 1.4.1 (use of colour). We will address this when we move to a new website content management system in July 2021

Some tables do not have the full range of attributes to make them accessible. We will be addressing this when we move to a new website content management system in July 2021

Our form 'Pay parking fines in Dorset' uses a separate system that doesn't allow for zooming and scaling. We are currently waiting the supplier making changes to its product to resolve this.

When viewing pages using high magnifications on a mobile device, elements on the screen can be obscured by our webchat launch button. We plan to redesign this by July 2021 and use a different approach that will not obscure other page elements.

Disproportionate burden

At this time we have not made any disproportionate burden claims.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By August 2021, we plan to either remove these or have accessible alternatives.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Documents submitted to us by third parties that we are obliged to publish, such as planning applications and letters of objection, will not be compliant. We cannot amend these documents as we did not author them. 

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

What we’re doing to improve accessibility

We are taking a number of actions to improve the accessibility of this website:

  • we are moving to a new content management system by July 2021 which will mean reviewing our content to remove any non-compliant material and ensuring full AA technical compliance
  • we are training our staff and providing guidance on how to meet accessibility requirements 
  • we use the Siteimprove tool to monitor our website content and address issues as they arise

Preparation of this accessibility statement

This statement was prepared on 27 August 2019. It was last updated on 14 May 2021.

This website was last tested on 20 May 2020 by Shaw Trust Accessibility Services using automated testing. Manual testing was previously carried out on 7 October 2019 by people with a wide range of disabilities. 


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