This accessibility statement applies to content published on the booking system for our household recycling centres - https://dorset.hwrc.bookinglab.co.uk/departments
This website is run by BookingLab and Dorset Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 250% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website aren’t fully accessible:
- The colour contrast on some radio buttons is not strong enough on the permit renewal page
- The colour contrast of the text on the call to action buttons on the permit renewal page is not sufficient
- Some text on call to action buttons on the permit renewal page does not display fully at increased zoom levels.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email [email protected]. We will consider your request within 3 working days and get back to you.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations please email [email protected]
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Dorset Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons.
1.4.11 Non text contrast
The colour contrast on some call to action buttons is not sufficient. This fails WCAG 2.2 success criterion 1.4.11 (Non text contrast).
1.4.3 Contrast minimum
Colour contrast is not sufficient on some of the radio buttons on the permit renewal form. This fails WCAG 2.2 success criterion 1.4.3 (Contrast minimum).
1.4.4 Resize
Some text on the call to action buttons on the permit renewal form does not display full at over 300% zoom. This fails WCAG 2.2 success criterion 1.4.1 (Resize).
Disproportionate burden
At this time we have not made any disproportionate burden claims.
What we’re doing to improve accessibility
We have raised these issues with Booking Lab, the supplier of this platform and are waiting for a timeframe for the fixes. We are still testing and making changes to the Booking Lab site so hope to have these issues resolved soon.
Preparation of this accessibility statement
This statement was prepared on 9 March 2026.
This website was last tested on 5 March 2026 by Dorset Council's Content Design team. A mix of automated tests and manual checks were used to test the site.