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Adult Services: have your say

Engage with Adult Services

Our aim is to create a more balanced conversation between staff and residents about our services. We want to involve you in the decision making process where possible.

What happens with your feedback
In order to deliver true, meaningful engagement, we will be clear with you about what happens to feedback. 

When you engage with us we will inform you: 
  • how your feedback will be collected
  • how your feedback will be reported on
  • how your feedback will be acted on, including the responsible officer
  • how the impact of your feedback will be demonstrated 

How you can get involved

We do different types of engagement. There are times where we will need to use a particular method for legal reasons.

Engagement will include:
  • workshops
  • reference groups
  • surveys
  • online meetings
  • formal consultations
Our approach will depend on how residents would like to work with us, we have two groups running that you can be a part of.

Our groups

The Quality Assurance Reference Group

This group meets every other month at County Hall, Dorchester, and plays a vital role in:
 
  • looking at how our services are performing
  • giving suggestions how to improve things
  • looking at complaints
Members of the group have already made a meaningful impact by:
 
  • meeting with council leaders to discuss community priorities
  • contributing to our Care Quality Commission (CQC) self-assessment
  • visiting the Technology Enabled Care (TEC) Lounge to explore our different offerings
The group is a place for the members to raise issues that matter to them. They influence decisions made about our services.
We can reimburse travel costs which can be discussed on a case by case basis.

The Information Development Group

This group looks at the information we make for the public. The group helps with:

  • checking our website, leaflets and posters
  • sharing ideas of topics for us to write about
  • making sure our information works for everyone

The group have already made a huge difference. So far, they have

  • helped design our new information postcards
  • begun working on a big guide to adult social care

Meetings are every other month at County Hall, Dorchester.

We can reimburse travel costs which can be discussed on a case by case basis.

If you know of anyone who would be interested in this group, please share this with them.

Become a volunteer

Apply to volunteer to engage with one of our groups

Testimonials about working with us

Claudia: "I really like being part of the group, everyone is supportive. We can talk to each other, and people listen. It makes me happy that I am helping to make things better for people."
Pauline: "As a carer of an adult with learning disabilities who uses adult social care I find volunteering really helpful and rewarding. I have always volunteered as I couldn't work because of my son and have really benefited from doing it. You meet like-minded people who only want the best for others and sometimes you can change things. Working with the team from QARG has been a pleasure as they are people who care about their what they are doing and getting the best outcome for the people of Dorset. I have really learnt a lot and enjoyed my time with the group and would happily do it again."
David: "Being part of this group has given all of us the chance to learn about how the council works, is structured and how it aims to develop, improve and adapt the services it provides by listening to, and engaging with, its residents."