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Bin collection disruption and waste guidance

What to do with your rubbish

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual black wheelie bin.

Please wash your hands before putting your bins out and taking them back in.

Recycling, glass, food and garden waste can be placed in your usual bins as normal.

We recommend that people without wheelie bins who use authorised blue bags for their rubbish should place personal waste in a securely tied disposable rubbish bag (like a black bin bag) before placing in your blue sack. This also applies to those who use gull-proof sacks.

Service disruption (last updated 7pm, 29 March 2020)

Find out how we've changed the way we provide kerbside collections. including what to do if your bin is missed.

Find out information about how you can help us keep kerbside bin collections running.

Find information about how we're approaching the current coronavirus (COVID-19) situation regarding waste services.

Bin collections

You can now find out if kerbside collections have been disrupted where you live by filling out our status check form online.

If your bin has been missed, we're sorry but we won't be back to empty it until your next collection day. Please bring your bins back in and store your waste safely until your next appropriate collection day when we will pick up what we missed. Find out more.

All household recycling centres and banks in car parks now closed

All our household recycling centres (HRCs, or 'the tip') and recycling banks in car parks are now closed until further notice. Do not travel to an HRC. Do not travel to a recycling bank and do not leave items on the ground as they will not be cleared away and will be considered fly-tipping.

If you have waste and recycling you would usually drop off at an HRC or recycling bank, you should store it safely until the current movement restrictions are relaxed.

Garden waste kerbside collections

Garden waste collections are now suspended. Please keep hold of your waste until further notice. Subscribers will be compensated for collections they did not receive during this disruption period and we will contact them directly when services eventually return to normal. Find out more.

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