We understand that COVID-19 has affected people in many different ways and has been especially hard for those who are on a tight budget.

We chose to limit recovery action of outstanding council tax during this time, to help reduce the additional stress and worry that reminder letters may bring and to further support our customers in this unprecedented time. We are starting to reintroduce the recovery routines and reminding our customers of any council tax that has not been paid.

The reminder notice posted to you shows your unpaid council tax balance, which now needs to be paid.

If you are not in a position to make the payment and you need further support due to a low income, you can check to see if you qualify for council tax support.

If you still need assistance, contact the team by email where possible for further advice and support. We encourage all of our customers to contact us by email if possible, as our telephone lines are often very busy.

Our team members have lots of experience in helping people with a range of individual needs so do please contact us if you can’t make the payments shown on your reminder notice or need to inform us of a change of circumstances. Our email address is also shown on the reminder notice.

Independent guidance and support can be obtained from Dorset Citizens Advice. If you have more than one debt, their specialist advisers can talk through options that suit your circumstances, as well as offering help with budgeting.

It is important that you do not ignore this reminder notice and try to access the help you need or make an arrangement to pay. You can email the team quoting your council tax reference, a suggested payment offer and payment frequency.

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