Contact us with an urgent change

Contact the SEN Travel Team if you have an urgent change to report.

Change of address

If you have moved address then you are required to re-apply for transport. This is because your original transport eligibility and arrangements were based on the address you last lived in. 

You need to contact your SEND Provision Lead and let them know of the change, they will then assess your eligibility and talk through re-applying.

Change to contact details

Update us on any changes to your contact details so we can contact you with any changes or in the case of an emergency.

Change to school

You must re-apply for school transport if you've moved schools. As your original transport eligibility and arrangements were based on travelling to your last school.

You need to contact your SEND Provision Lead and let them know of the change, they will then assess your eligibility and talk through re-applying.

Change to days or times you need transport

If you need to change the times or days that you travel, it is important to tell us as soon as possible. It can sometimes take several weeks to change a current route so the more notice we get, the sooner we can make the changes.

Email us at sentravelteam@dorsetcouncil.gov.uk with details of the change and evidence from your school to confirm the changes.

Change to SEND needs or equipment

It is important that we know if any of the following have changed so that you receive the best travel assistance for your needs.

Please tell us about any change to:

  • your special educational need(s)
  • your disabilitie(s)
  • any equipment required

by emailing the SEND travel team: sentravelteam@dorsetcouncil.gov.uk

New or updated medical care plan 

To ensure your safety you must let us know if your medical care plan has changed. Contact us by email to: sentravelteam@dorsetcouncil.gov.uk with an updated copy of your care plan. 

You no longer require transport

If you no longer require transport, or will not be using transport for the foreseeable future, please email us at: dt@dorsetcouncil.gov.uk

Someone else may benefit from your seat.

This doesn't affect your right to school transport should you change your mind.

Contact SEN Travel Team

Special educational needs (SEN) Travel Team

Email: sentravelteam@dorsetcouncil.gov.uk
Tel: 01305 225023
Full contact details

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