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Update your Family Information Directory record

Find your record

Search the Family Information Directory for your entry.

If you are a Dorset-based childcare provider you will have been given access to Synergy Online which means you can:

  • update your directory record as often as you like
  • provide a link to your Local Offer on your website, or complete a Local Offer statement if you don't have a website
  • help parents make a well-informed decision when choosing childcare
  • claim early education funding
Your Ofsted inspection result and report link are automatically updated soon after reports are published.

Update your directory record in Synergy

Synergy Online

Login to Synergy Online to update your record.

Once you are logged into Synergy Online, access the forms section and use the relevant forms prefixed with 'FIS' to update your details. We approve submitted forms within 3 working days and any changes will appear on the directory the day after approval.

Synergy Online help and guidance

If you need support to access the system or have not received your account details, please contact the Family Information Service (FIS).

Update your directory record without using Synergy

You won't have Synergy access if you're:

  • an education setting
  • a family support service
  • an activity provider

Request a change to a directory entry

If you have a record on the directory, but don't have access to Synergy Online you can request a change to your directory record.

Add a new record to the directory

Before you add a new directory record, make sure you meet the criteria set out in our new directory record entry policy.

Add a new record

Give details about your service or activity and we'll contact you within 3 working days for more information.

About the Family Information Directory

Our Family Information Directory lists organisations in Dorset that provide services to children, young people and families. We also list useful national organisations that you can access by phone or website.

Special educational needs or disability (SEND) information:

Some services give extra information in their directory record about the support they provide to children and young people with a disability or special educational needs.

We mark these with a 'Local Offer' symbol:

JPEG SEND tag (003)
Local Offer symbol

Who can be listed on our Family Information Directory?

Our directory mainly covers services for families located in Dorset. Bournemouthand Poole have their own directories. You can find information about services for families in Christchurch on the Poole directory.

Our directory includes:

  • childcare
  • services and family support, including schools, other education settings and health services
  • activities and events such as parent and toddler groups, youth clubs and family activities during the school holidays

We list some services in the directory such as schools that are out of Dorset, but provide specialist support for children with special educational needs and disabilities. We also list health services covering the whole county, including Bournemouth, Christchurch and Poole.

We reserve the right to decline requests to be listed if we do not consider the service to be appropriate for the directory. Please see our policy on new directory record entry.

Family Information Service privacy notice

Read our Family Information Service privacy notice

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