Dorset Property - maintenance helpdesk
Contact details for the Dorset Property maintenance helpdesk and emergency out of hours call out service for Dorset Council properties.
Maintenance helpdesk - during office hours
Office hours are 8.30am to 5.20pm Monday to Thursday, and 8.30am to 4pm on Friday.
Please view the Dorset Property maintenance helpdesk map to locate which of the three areas your property is in: West (West Dorset, Weymouth and Portland), Central (North Dorset, Purbeck) or East (East Dorset, Christchurch). Please call the helpdesk number relating to the area your property is in.
Emergency out of hours call out service for Dorset Council properties
A telephone messaging system is in place to advise properties which property surveyors are on duty for a given week. A contact number for the on-duty property surveyor will be given. The messaging system is updated weekly as the call out rota changes on a weekly basis.
Please ensure you call the messaging system first as there could have been rota changes since the original rota.
The emergency arrangements should only be used only for emergencies at weekends, bank holidays and outside office working hours. Office working hours are 8.30am to 5.20pm Monday to Thursday, and 8.30am to 4pm on Friday.
The county is divided into two areas Dorset Property emergency out of hours call out service map Depending on where your property is within the county will determine which surveyor contact number you need to call.
In the event that you cannot contact the on-duty surveyor for your area, please call the duty surveyor for the other area.
During office hours, or for items which are not an emergency, please call the maintenance helpdesk.