Missed bin collection
If you put the right bin/container out on your collection day and we missed it, we’re sorry. Let us know and we will return to empty it within five working days - just remember to leave your bin/container out until we've been back to empty it.
We will not return to empty a bin/container if:
- you did not put it out on time (by 6am)
- you had an advice tag explaining why it was not collected
You will need to wait until your next collection or take your rubbish to your local household recycling centre (tip).
Report a missed bin collection
Please do not report your collection as missed until after 4pm on your collection day. The crew do not follow the same collection order each week and may still be out collecting.