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Coronavirus (COVID-19): updates and advice.

Disruption to waste services

Please use the following advice and information to help us at this difficult time. We thank you for your co-operation and support.

Kerbside collections

We intend to continue all current household bin collections (including garden waste) throughout November's lockdown period. However, if resources begin to be impacted by COVID-19-related issues, we may amend services accordingly.

Household recycling centres

Household recycling centres (HRCs, or 'the tip') will remain open for waste that cannot be collected at the kerbside, including garden waste. We encourage residents to continue to store waste at home, where possible, to reduce pressures on these services.

Visitors to all HRCs are asked to note the following:-

  • journeys to an HRC should only be made for waste that cannot be collected at the kerbside
  • do not assume that any HRC is open before setting off. Please check the appropriate pages on the Dorset Council website (NOT Google) where we will post information if a site is closed for a long time
  • queues and waiting times to access each site may be longer than usual, so expect delays. This is because there will be limits on the number of people that can be on site at any one time to maintain social distancing
  • if sites become overwhelmed with traffic and queues cause local traffic disruption, they will close for a period of time for queues to clear
  • do not arrive at the site early - This could stop staff getting to the HRC, hampering the removal of waste and delaying the opening of the site. It may also prevent local residents from getting to work
  • you should not visit the HRC if you are unwell
  • visitors to HRCs must always observe social distancing. If you do not comply with social distancing guidance, you will be asked to leave the HRC and the site may have to close temporarily
  • re-use areas will be closed from Thursday 5 November to reduce contact with items and encourage visitors to leave quickly after waste has been dropped off
  • HRC staff will not be able to assist with carrying items. Do not take any items to the HRC that you can’t lift yourself, or with the aid of one other passenger from your vehicle
  • if you do travel to an HRC, please remember to stay in your vehicle while queuing to aid with social distancing. Please do not leave your vehicle until it is necessary to get out
  • only one person should leave the vehicle to unload waste – a maximum of two if unloading heavy items
  • waste from a household where someone is exhibiting symptoms of COVID-19 infection should be double-bagged and left for 72 hours before being taken to an HRC, and only if it cannot be collected at the kerbside
  • charges still apply for some waste types, but contactless payments only – no cash
  • on your return from the HRC please remember not to touch your face and to wash your hands for 20 seconds on arrival at your destination.

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