The community trigger allows victims of anti-social behaviour to request a review of their case if they believe that agencies have taken no action or not done enough to help. The Community Trigger is about how agencies have responded to a complaint of Anti-Social Behaviour (ASB). The Anti-Social Behaviour, Crime and Policing Act 2014 introduced a process to give victims the right to request a review of their reports of anti-social behaviour and bring agencies together to take a joined-up, problem-solving approach to review their case and look for new solutions.

The BCP and Dorset Council Community Trigger Procedure sets out how victims of anti-social behaviour across Dorset can request a review of their ASB case.

The Community Trigger is not a substitute or alternative to a formal complaints procedure and agencies across Dorset have processes in place to deal with a formal complaint about a given service. Contact us for advice.

Who can use the Community Trigger?

Any Dorset based resident, community or business may use the Community Trigger to request a review of their case. The community may be a loose group of affected residents, a formal community group or resident’s association, or just a few affected people in a street.  An individual acting on behalf of a group must have all other individual’s consent in order to raise the trigger on their behalf. An advocate such as a support worker, MP or family can apply on behalf of an affected person but will need their consent to do so.

Thresholds and qualifying complaints

To apply for a Community Trigger a qualifying complaint must have been made to one of the relevant bodies, as set out in the BCP and Dorset Council Community Trigger Procedure as follows:

  • there must have been three reports from one person regarding three separate incidents of anti-social behaviour reported to any local agency within a 6 month period
  • each incident must have been reported to at least one of the relevant bodies within one month of the incident occurring
  • the first reported incident must be within 6 months of applying for a case review under the Community Trigger procedure
  • the behaviour complained of must be classified as anti-social behaviour capable of achieving the threshold described in the BCP and Dorset Council Community Trigger Procedure

A Qualifying Complaint can be either a closed ASB case or still be under investigation to any agency in Dorset. This includes BCP Council, Dorset Council, Dorset Police or a social housing landlord such as a housing association.

The Community Trigger Case Review

If we accept an application for a case review a multi-agency partnership meeting will be held to review how the ASB case has been handled, what actions have been taken, how effective these actions have been and what else the partners can do to tackle the ASB and support the victim.  At the meeting an action plan will be drafted and shared with the victim by the Lead Agency.

Apply for a Community Trigger Case Review

Complete our online form to request a review of your ASB case

Alternatively you can request a paper copy of the application form to complete by hand and submit in the post or in person at our office. Contact us for more information.

Where a victim has a language or literacy issue, or a learning disability we will accept applications in person or by telephone. However, a signed consent on the official application must be obtained. 

If you have any problems applying for a Community Trigger review please contact us.

Each area has a single point of contact to direct enquiries or Community Trigger requests to.

Number of Case Reviews

The Anti-social Behaviour, Crime and Policing Act 2014 requires publication of the statistical data in relation to ASB Case reviews requested in a local government area. View the details of Community Triggers for 2020 across Dorset.

BCP Council 2020

Number of applications for ASB case review Number of times the threshold was not met Number of reviews carried out Number of reviews that resulted in recommendations
January 0 0 0 0
February 0 0 0 0
March 0 0 0 0
April 0 0 0 0
May 0 0 0 0
June 0 0 0 0
July 0 0 0 0
August 0 0 0 0
September 1 0 1 1
October 0 0 0 0
November 0 0 0 0
December 0 0 0 0

Dorset Council 2020

Number of applications for ASB case review Number of times the threshold was not met Number of reviews carried out Number of reviews that resulted in recommendations
January 0 0 0 0
February 1 0 1 1
March 1 0 1 1
April 1 0 1 1
May 0 0 0 0
June 2 0 2 2
July 0 0 0 0
August 0 0 0 0
September 1 1 0 0
October 0 0 0 0
November 0 0 0 0
December 0 0 0 0

 

Contact

Anti-Social Behaviour Team – Bournemouth, Poole & Christchurch Council

Name: Anti-Social Behaviour Manager
Email: asbteam@bcpcouncil.gov.uk
Tel: 01202 128883
Full contact details

Community Safety Team – Dorset Council

Name: Community Safety Team Leader
Email: communitysafetyteamc@dorsetcouncil.gov.uk
Tel: 01305 762439
Full contact details

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