If you are finding it harder to manage everyday tasks because of an illness, disability or changing needs, equipment can help you stay safe and independent at home.
Our equipment service is provided by Medequip. They aim to get equipment out to you within 5 working days. Special equipment orders may take longer as these come directly from manufacturers.
If you want to buy your own equipment, Medequip's Manage at Home website offers advice, support and information about products to help you live independently at home.
If you are not sure what equipment might help, you can:
If you require bespoke equipment, your clinician will assess your needs and discuss options with you. This will include expected delivery times and potential support options while you are waiting.
Urgent cases are prioritised for delivery to ensure the least impact possible.
If you are being discharged from hospital, your order will take priority.
If we have given you equipment, you need to contact Medequip to arrange repairs, maintenance or servicing. Contact Medequip by:
You can arrange for equipment we have given you to be returned by contacting Medequip. Collection usually takes place within 7 days, but items can be marked as urgent if needed.
Contact Medequip by:
Medequip staff will always wear uniforms, carry identification badges, and contact you before arriving to confirm delivery details.
They will not ask for payment or personal details. Please report any unexpected or suspicious communication to us directly.
Our Community Equipment Loan Service is provided by Medequip. They are a trusted national provider with extensive experience in delivering essential community equipment services across the UK.
Medicare took over from NRS Healthcare on 1 August 2025 as the provider for Dorset Council and BCP Council and NHS Dorset.
For other questions about our equipment service please contact us.
