We understand how stressful and time-consuming the formal appeals process can be for families and education settings. Wherever possible, we aim to work with families to reach agreement and encourage mediation before matters progress to tribunal.
We are committed to improving the quality and consistency of EHCPs and decision-making through ongoing staff training, quality assurance processes, and regular review of our practice against statutory guidance. This helps ensure plans are clear, specific and focused on the individual needs and outcomes of children and young people.
All decisions must be made in line with the SEND Code of Practice and the Council’s decision-making framework. These processes are in place to ensure decisions are fair, consistent and evidence-based.
While we cannot create an alternative appeals process outside of the legal framework, there is support available to help families understand decisions and explore resolution options before tribunal where appropriate.
We also work alongside Dorset SENDIASS, the Dorset Special Educational Needs and Disability Information, Advice and Support Service, provided by Family Action, who offer free, confidential, accurate and impartial advice and support to families living in Dorset.
You are welcome to contact the SENDIASS team directly. Their response time is up to five days, and they work on a triage system. When you contact them, please provide further information. Include any urgent deadlines or need, phone number and email plus availability.
Contact them directly via:
Website contact form: Contact Dorset SENDIASS
Email: [email protected]
Phone: 01305 595477 (answer machine service)