Customer Services - Dorset Council

Email: customerservices@dorsetcouncil.gov.uk
Tel: 01305 221000
County Hall
Colliton Park
Dorchester
Dorset
DT1 1XJ

For emergency enquiries outside of normal opening hours please call Dorset Direct.

Dorset Direct opening hours

Day Opening hours
Monday 8.30am - 5pm
Tuesday 8.30am - 5pm
Wednesday 8.30am - 5pm
Thursday 8.30am - 5pm
Friday 8.30am - 5pm
Saturday Closed
Sunday Closed

Closed bank holidays, Christmas and New Year's Day.

Our customer promise

Our commitment to you:

Treating you in the right way

  • understand your needs
  • helpful, polite, considerate and treat you with respect
  • honest, fair and explain our decisions
  • keep your personal data secure and handle your enquiry sensitively, accurately and confidentially

Getting it right

  • resolve your request the first time you contact us, or as soon as we can
  • work together to get the best outcome
  • do what we say we will do
  • update you on progress so you know what’s happening next and by when
  • say sorry and put it right if we make a mistake

Making it easy

  • communicate with you clearly, in plain English and by your preferred channel
  • be accessible to everyone
  • increase our services online so you can use them at a time that suits you
  • publish clear information
  • explain clearly how to contact us

Involving you

  • actively seek your views on our services
  • listen to you and use your feedback to help us improve

Our request of you

  • treat us politely, fairly and with respect
  • give us the correct information at the right time
  • tell us when something changes
  • tell us when things go wrong so that we can put them right