There are 2 quality statements:
- governance, management and sustainability
- learning, improvement and innovation
Governance, management and sustainability
We have clear responsibilities, roles, systems of accountability and good governance to manage and deliver good quality, sustainable care, treatment and support. We act on the best information about risk, performance and outcomes, and we share this securely with others when appropriate.
The Care Quality Commission will look for evidence that:
- there are effective governance and performance management arrangements at all levels. These provide visibility and assurance on delivery of Care Act duties, risks to delivery, quality and sustainability, and people’s care and support experiences and outcomes.
- the local authority uses information about risks, performance and outcomes to inform strategy, allocate resources and to deliver the actions needed to improve care and support outcomes for people and local communities
Learning, improvement and innovation
We focus on continuous learning, innovation and improvement across our organisation and the local system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research.
The Care Quality Commission will look for evidence that:
- learning from people’s feedback about their experiences of care and support, and feedback from staff and partners is embedded throughout the local authority’s work and it informs strategy, improvement activity and decision making at all levels
- coproduction is embedded throughout the local authority’s work.
- there is an inclusive and positive culture of continuous learning and improvement, and this is shared by all leaders and staff across the organisation and with their partners.