Once you are logged into Synergy Online, access the forms section and use the relevant forms prefixed with 'FIS' to update your details. We approve submitted forms within 3 working days and any changes will appear on the directory the day after approval.
Synergy Online help and guidance
If you need support to access the system or have not received your account details, please contact the Family Information Service (FIS).
Update your directory record without using Synergy
You won't have Synergy access if you're:
an education setting
a family support service
an activity provider
Request a change to a directory entry
If you have a record on the directory, but don't have access to Synergy Online you can request a change to your directory record.
Our Family Information Directory lists organisations in Dorset that provide services to children, young people and families. We also list useful national organisations that you can access by phone or website.
Special educational needs or disability (SEND) information:
Some services give extra information in their directory record about the support they provide to children and young people with a disability or special educational needs.
We mark these with a 'Local Offer' symbol:
Who can be listed on our Family Information Directory?
Our directory mainly covers services for families located in Dorset.
services and family support, including schools, other education settings and health services
activities and events such as parent and toddler groups, youth clubs and family activities during the school holidays
We list some services in the directory such as schools that are out of Dorset, but provide specialist support for children with special educational needs and disabilities. We also list health services covering the whole county, including Bournemouth, Christchurch and Poole.
We reserve the right to decline requests to be listed if we do not consider the service to be appropriate for the directory. Please see our policy on new directory record entry.