Platinum membership at Lifestyle Active

Coronavirus safety measures

Please see our new safety measures for details on memberships and direct debits, we ask that you read and follow this guidance before you visit us. We require all attendees to book before visiting the centre.

Become a member

We're ready to help you on your fitness journey. You can become a Platinum member to give you unlimited access to our facilities.

Membership benefits:

unlimited fitness classes
unlimited gym sessions
access to our swimming pool during lane swimming and general swim sessions
free gym induction
free bespoke fit programme to kick-start your training
discounted personal training sessions
10 day priority booking

April Reopening - Member Information

Unfreezing of your account

All customer accounts will be ‘unfrozen’ from 12 April 2021. Your membership terms and conditions will remain the same as pre-lockdown and you will be able to use the facilities in the centre as specified above as you did previously. Your membership card, web booking password and member privileges will work exactly as they did before lockdown. We will be on hand if you’ve forgotten your password, lost your card or need any help to get back into the swing of things.

Remaining frozen

If you wish to remain frozen because you are not ready to return to the centre on medical grounds or perhaps are shielding, we are happy to keep your membership frozen for now. If you wish to remain frozen, you must advise us of the reason and provide any relevant medical certificates to back up your request in writing to either verwoodhub@dorsetcouncil.gov.uk or queenelizabeth@dorsetcouncil.gov.uk

Direct Debit memberships

All direct debit memberships were frozen as soon as we went into lockdown. The majority of our direct debit customers had made a payment on 1^st January which was retained. No further direct debit payments were taken during lockdown.

The payment retained will be used against membership fees owed for the period 12^th April 2021 – 30^th April 2021. To compensate for the short month, we will reduce the payment that we take on May 1^st or first working day after (May’s subscription payment) by 33%. You will therefore pay a third less on your subscription in May. This will happen automatically. There is no need to contact your bank.

Your monthly subscription will return to its regular amount when we take the DD on June 1^st or first working day after (June’s subscription).

Summary

Summary subscription
Subscription Period Start	Subscription Period End	Amount Payable	Notes
12 April 2021	30 April 2021	Already Paid in most cases	This is the amount we have retained from your payment at the beginning of January 21
1 May 2021	31May 2021	Direct Debit will be taken on May 1^st or first working day after with a reduction of 33%	This will happen automatically.
1 June 2021	30 June 2021	Direct Debit will be taken on June 1^st or first working day after. Full monthly payment will be due	This will happen automatically.

Up front memberships

All up front memberships were also frozen on 4^th January. We calculate that there were 98 days where you were not able to access the centre due to lockdown. These days will be added automatically onto your subscription and therefore your ‘end date’ will be extended.

Get Fit 2021

Are you ready to step out, get back to the centre and get fit in 2021? We now have a fantastic offer to get you back into our gyms, classes and pool, totally unlimited! Offer is valid to be purchased from 21 December