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Coronavirus (COVID-19): updates and advice.

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Platinum membership at Lifestyle Active

Coronavirus safety measures

Please see our new safety measures for details on memberships and direct debits, we ask that you read and follow this guidance before you visit us. We require all attendees to book before visiting the centre.

Become a member

Sign up for membership at Lifestyle Active leisure centres

We're ready to help you on your fitness journey. You can become a Platinum member to give you unlimited access to our facilities.

Membership benefits:

  • unlimited fitness classes
  • unlimited gym sessions
  • access to our swimming pool during lane swimming and general swim sessions
  • free gym induction
  • free bespoke fit programme to kick-start your training
  • discounted personal training sessions
  • 10 day priority booking

April Reopening - Member Information

Unfreezing of your account

All customer accounts will be ‘unfrozen’ from 12 April 2021. Your membership terms and conditions will remain the same as pre-lockdown and you will be able to use the facilities in the centre as specified above as you did previously. Your membership card, web booking password and member privileges will work exactly as they did before lockdown. We will be on hand if you’ve forgotten your password, lost your card or need any help to get back into the swing of things. 

Remaining frozen

If you wish to remain frozen because you are not ready to return to the centre on medical grounds or perhaps are shielding, we are happy to keep your membership frozen for now. If you wish to remain frozen, you must advise us of the reason and provide any relevant medical certificates to back up your request in writing to either verwoodhub@dorsetcouncil.gov.uk or queenelizabeth@dorsetcouncil.gov.uk

Direct Debit memberships

All direct debit memberships were frozen as soon as we went into lockdown. The majority of our direct debit customers had made a payment on 1st January which was retained. No further direct debit payments were taken during lockdown.

 The payment retained will be used against membership fees owed for the period 12th April 2021 – 30th April 2021. To compensate for the short month, we will reduce the payment that we take on May 1st or first working day after (May’s subscription payment) by 33%. You will therefore pay a third less on your subscription in May. This will happen automatically. There is no need to contact your bank.

 Your monthly subscription will return to its regular amount when we take the DD on June 1st or first working day after (June’s subscription).

 Summary

Summary subscription
Subscription Period StartSubscription Period EndAmount PayableNotes

12 April 2021

30 April 2021

Already Paid in most cases

This is the amount we have retained from your payment at the beginning of January 21

1 May 2021

31May 2021

Direct Debit will be taken on May 1st or first working day after with a reduction of 33%

This will happen automatically.

1 June 2021

30 June 2021

Direct Debit will be taken on June 1st or first working day after. Full monthly payment will be due

This will happen automatically.

 Up front memberships

All up front memberships were also frozen on 4th January. We calculate that there were 98 days where you were not able to access the centre due to lockdown. These days will be added automatically onto your subscription and therefore your ‘end date’ will be extended.

Get Fit 2021

Are you ready to step out, get back to the centre and get fit in 2021? We now have a fantastic offer to get you back into our gyms, classes and pool, totally unlimited! Offer is valid to be purchased from 21 December

  • unlimited membership access to fitness classes, gym use and swimming pool at QE. 
  • free induction
  • discounted personal training

To take out this great offer, contact reception

Membership options available

membership options
Type of membershipPriceMembership periodPrice per month breakdown 
1 year upfront  £299  12 months  £25
2 year upfront  £499  24 months  £21 
1 year DD £32 per month   12 months  £32
2 year DD  £28 per month  24 months  £28

Standard Platinum membership options

Our Platinum Membership allows you to use 2 leisure centres within Lifestyle Active:

  • Adult DD £39.50 per month / Joint DD £74
  • Senior DD £34 per month / Joint DD £63
  • Student DD £25 per month
  • Adult 12 months for the price of 10 £395 (annual payment)
  • Senior 12 months for the price of 10 £340 (annual payment)
  • Student 12 months for the price of 10 £250 (annual payment)

What's included

QE Leisure Centre

  • use of 3 gyms; Strength, Cardio and Pulse
  • public swimming sessions
  • fitness classes
  • health Suite (Sauna & Steam room)
  • book facilities up to 10 days in advance
  • free equipment hire
  • free gym induction

Verwood Hub

  • fitness Suite
  • over 50 fitness classes
  • book facilities up to 10 days in advance
  • equipment hire
  • free gym induction (excluding wellness key)

Terms and conditions

Read the membership terms and conditions.

Sign up to our e-newsletter

Sign up to the Platinum members e-newsletter.

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