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Advice and guidance from your library

Drop in advice sessions take place in libraries throughout the year according to need. Look out for roadshows from The Fire Service about safety at home and in the water, the NHS on topical health campaigns, Wessex Water on conservation and safety, and other organisations local to you. Your local library will tell you what’s coming up.

Library staff can also signpost you to national and local organisations offering help and support on specific topics, or visit Information4Living, a national database of sources of help, maintained by trained librarians.

Citizens Advice (CA) in partnership with Dorset Library Service

Help and advice sessions

CA in partnership with Dorset Library Service will offer help and advice with:

  • online benefit claims
  • what benefits you are entitled to
  • accessing help and support on the internet
  • advice on any other topic

Bridport Library

Help with Universal Credit with the CAB at Bridport Library every Tuesday 10am to midday.

Dorchester Library and Learning Centre

Citizen's Advice Universal Credit sessions (bookable via CAB) at Dorchester Library and Learning Centre every Wednesday 9.30am to 11.30am.

Ferndown Library

Citizens Advice in Ferndown Library every Tuesday and Thursday 10am to 2pm for drop in sessions.

Lytchett Matravers Library

Purbeck CA will be available at Lytchett Matravers Library on the second and fourth Tuesday of the month from 10am to 12.30pm.

Talk to an experienced advisor who will be on hand to help.

Portland Library

Income maximisation in conjunction with CAB every Tuesday 2pm to 4pm at Portland Tophill library 

Booked sessions 

Shaftesbury Library

CA are in Shaftesbury Library on Wednesdays 10am to 1pm. 

Drop in or make an appointment by phoning 0344 245 1291.

Swanage Library

CAB visit Swanage Libraryevery Friday from 12 midday. Appointments are bookable via 03444 111444.

Verwood Library

The CAB are at Verwood Library  every first, third and (where the dates allow) fifth Thursday of the month, 10am to 1pm. Drop in, no appointment needed.

Wareham Library

Purbeck Citizens Advice are at Wareham Libraryevery Thursday morning for appointments only. Please call 03444 111 444 to book.

West Moors Library

Advice at West Moors Library  with the Armed Forces Support Hub for local military personnel (current and former) and their families, providing advice and signposting.

Wyvern Credit Union

Shaftesbury Library every Thursday 11am to 1pm.

Job Clubs at Dorset Libraries

Need help in getting a job? Then why not come along to our free Employment and Learning Hub drop-in sessions, run by our partners Skills and Learning. Included in these extended Job Clubs will be the opportunity to have:

  • a free skills assessment
  • receive professional career development advice
  • help to fill gaps in your skills

Employment and Learning Hub - Free weekly drop-in sessions

 Venue Day Time

Dorchester Library and Learning Centre

Wednesday  1.00pm to 3.30pm 
Gillingham Library Friday  10.00am to 1.00pm
Swanage Library Tuesday 10.00am to 12noon
Wareham Library Tuesday 1.30pm to 3.30pm


Dementia Help and Advice

Dementia Friends run a Community help and advice session on the second Tuesday of the month 2pm to 4pm at      Verwood Library

Dorset Police contact point 

The Dorset Police contact point is in Dorchester Library and Learning Centre.

Following changes to Dorset Police counter service provisions, the Force is working in partnership with Dorset County Council libraries to implement the first of its pilot contact points at Dorchester Library and Learning Centre.

The service is open every Monday, Wednesday and Thursday 10am to 1pm, 

Volunteers from Dorset Police will be there to provide the local public with:

  • convenient online services
  • 101 telephone access
  • crime prevention information

Outside of these hours ask library staff to help you get online.

The new contact point, which is managed by volunteers, is a key support to help the public engage with the police.

Information on how to access Dorset Police services.

Crossways Library host the Neighbourhood Policing Team for a chat and advice session on the first Wednesday of every month, 2.30pm to 3.00pm.

Dorset & Wiltshire Fire and Rescue 

Shaftesbury Library hosts a monthly information session about how to keep you and your home safe from fire. Last Friday of every month 9.30am to 12.30pm.

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