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Coronavirus (COVID-19): updates and advice.

Dorset Libraries: Get help to complete the census 2021

The census is a survey that happens every 10 years and gives a picture of all the people and households in England and Wales. It has been happening for over 200 years.

Households will soon be asked to take part in census 2021, the first census that will be run predominantly online. Census day takes place on 21 March 2021.

Your household will receive a letter with a code enabling you to complete your form online. In areas where fewer people have access to the internet, households will receive a paper copy. If you’d prefer a paper copy, you can telephone a free national helpline to request one - details will be in our letter.

Find out more at www.census.gov.uk.

Help to complete the census

Our advisers can help you to complete your census form over the phone during lockdown by guiding you through the form, or completing it for you.

Phone appointments are available from Monday 1 March until 4 May 2021, Monday to Saturday mornings at the following times (except for Bank Holidays):

  • Monday: 9.45-10.30am, 10.45-11.30am, 11.45-12.30pm
  • Tuesday: 2.00-2.45pm, 3.00-3.45pm, 4.00-4.45pm
  • Wednesday: 9.45-10.30am, 10.45-11.30am, 11.45-12.30pm
  • Thursday: 11.45-12.30pm (Gillingham only) 2.00-2.45pm, 3.00-3.45pm, 4.00-4.45pm
  • Friday: 9.45-10.30am, 10.45-11.30am, 11.45-12.30pm
  • Saturday: 9.45-10.30am, 10.45-11.30am, 11.45-12.30pm
Appointments need to be booked in advance by calling 01305 221028 (local call charges apply).

One of our trained advisers will call you at your appointment time.

Face to face appointments

Face to face appointments will be available if and when COVID-19 rules allow.

These will be held at Dorchester, Ferndown, Gillingham (Gillingham will be closed on a Wednesday so won’t be available for face to face appointments then) and Weymouth. Phone appointments will still be available, or you could book a computer at your local library to complete the form online.

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