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Coronavirus (COVID-19): updates and advice

Keeping people safe and accessing supplies

Community Resilience

BCP Council

(Added 31 March 2020) BCP Council Community Resilience Together We Canwas launched by BCP Council on Friday 27 March for vulnerable people in the community who do not have a support network in place and is part of our ‘Together We Can’ community response to Covid-19. BCP Council have more than 1500 volunteers plus Council staff who will be on hand to pick up and deliver food and essential items for people who need it the most.

The helpline number is 0300 1237052 and is open 8am-8pm, 7 days per week. More information isavailable here on how to get involved.

Dorset Council 

Dorset Council launched Dorset Together community response, whereby public sector partners and charities across Dorset are working together to respond to the impact of the coronavirus outbreak.  .  There has been a fantastic response from Dorset’s Communities to COVID-19 and many people have signed up to volunteer their help.

There is lots of help available in the community in the Dorset Council area.

Guidance on shielding and protecting people who are extremely vulnerable to coronavirus

(Added 24.03.2020)  Guidance has been released for people who are at very high risk of severe illness from coronavirus because of an underlying health condition, and for their family, friends and carers. An easy read version is also available for people supporting clients with LD. 

Ensuring people continue to receive the care and support they need

We are working with providers to achieve this. It includes a range of considerations from identifying the most vulnerable people, to ensure they continue to be supported, to identifying people who can be supported by their family and community networks during this time. This is allowing us to ensure we make best use of the resources available. Any re-prioritisation is being clearly and carefully communicated with individuals, carers and families.

The community resilience arrangements described a the top if this page are key to this work. 

Food supplies and cleaning materials

We understand the concerns and issues due to the lack of stocks of food and cleaning materials have now been addressed and resolved and supply chains have recovered.  However, if you have a specific and urgent need for essential items that cannot be substituted or replaced please contact us with further details.

Access to shopping support for those who are self-isolating

There is lots of help available in the community in the Dorset Council area.

Likewise, in the BCP Council area, the Together We Can response can help.

Testing care workers for coronavirus

We understand the importance of testing your staff quickly so that they can return to work quickly. At the moment, as of 20 March, we are aware that the government plans to increase the numbers of tests being conducted.

Cancelling usual care calls or doing extra visits

Please contact the relevant brokerage team to inform us of adjustments to planned care e.g. if a day centre is closed and the service user requires additional support, or if calls are cancelled.

Staff shortages effecting usual service delivery

You should refer to your contingency plans which will set out how you will prioritise resources to deliver critical care in the event of staff shortages.

There is guidance for providers around maintaining services at this time where possible

 If you have any questions or need any further support please contact the relevant authority.  Please also let us know if you have to implement your contingency arrangements.

Working together with other providers to cover care if there are staff shortages

We would support this as part of your continuity planning. There is guidance for providers on working together to share resources to respond to shortages. Please advise the relevant authority if you have implemented plans to share staff with other providers or volunteers.

When service users can not attend their day centre because it has closed

Specific cases will need to be discussed between providers, operational workers and / or commissioners.  In the first instance please refer to your relevant funding authorities Brokerage Team to inform us of adjustments to planned care.

We are working with providers to understand the impact of closures and identifying those most at risk so alternative support can be offered. This may be provided by the day service provider or alternative services.

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