I need help or I know someone who needs help - coronavirus information
As of 5 January 2021, new national lockdown restrictions are in effect. Some people may need help to access food, medicine or other support because they are shielding, they need to self-isolate or because their usual support network is affected in some way.
If you need help and don't have any support
Complete our online form
If you don’t have family, friends or a support network that can help you get the things you need we can help you. Let us know the support you need by completing our online form:
Alternatively, you can call us on 01305 221000, 8.30am to 5pm, Monday to Friday.
Please continue to contact your GP or health professional.
For urgent medical help, use NHS 111 online or call 111.
For life-threatening emergencies, call 999 for an ambulance. If you’re advised to go to hospital, it’s important to go.
If you need medicines or prescriptions delivered, please contact your usual pharmacy in the first instance.
Help if you are struggling financially
If you are struggling financially and need help or advice, call Dorset Citizens Advice on 0800 144 8848, textphone 0800 144 8884 or visit our Reaching Out pages for information including help with benefits, employment issues and access to food.
If you are finding it difficult to manage your personal care, or the care of a family member call our Adult Social Care team on 01305 221016, or email firstname.lastname@example.org
Mental health and wellbeing
Find information, advice and helpline numbers from Public Health Dorset to support your mental health through COVID-19.
If you are in urgent need of mental health advice and support, Dorset HealthCare's Connection service offers a 24-hour helpline on 0300 123 5440.
If you or someone you know cares for a friend or relative, Carer Support Dorset is able to offer information, advice and support. This includes befriending, virtual cuppa sessions or specific advice tailored to your situation.
Support if you are lonely
If you’re feeling lonely and would like someone to chat to, contact Age UK North South and West Dorset who will put you in touch with someone. Or you can register with Volunteer Centre Dorset to become a befriender and help others in the same situation as you.
Community-based schemes and support groups
To find support available in your local area, please visit the Help and Kindness website.
Need help getting online?
Not everyone is confident using online services.
The Dorset Digital Hotline offers free digital support free service run by digital volunteers for anyone with queries about getting online or improving your online skills.
Anyone can call the Dorset Digital Hotline with a digital question on 01305 221048, Monday to Friday from 10am - 12noon. Outside of those times you can leave a message and a Digital Champion will get back to you.
If someone else is doing your shopping
- do ask for help – work with trusted organisations and volunteers
- make arrangements for help over the phone with a trusted organisation, not with a stranger on the doorstep
- don’t hand money over without having your shopping and a receipt
- have your food left on the doorstep, do not let the person in your home
- put money in an envelope and give to the volunteer at a distance
- ensure you keep a 2 metre distance from the person delivering your shopping
- wash your hands (for 20 seconds) and surfaces after unpacking the shopping
- thank your lovely volunteer
We have created the following self-isolation posters for you to print and display in your window/front door if you are self-isolating. For safety, we advise using these resources and not the red,amber,green posters being shared online or similar posters that suggests only one person/someone vulnerable lives in the property.
Coronavirus - Self-isolation poster
Coronavirus - Weak immune system poster
Staying safe if someone else is doing your shopping - poster
Safe and Well
Safe and Well is a free service offered by Dorset & Wiltshire Fire and Rescue Service to help keep residents safer from fire in their homes.