Support is available for people who are clinically extremely vulnerable as well as for anyone needing to self-isolate.

Request help if you don't have any support

If you don’t have family, friends or a support network that can help you get the things you need, we can help you. Let us know the support you need by completing our online form.

Start now

Phone us

Alternatively, you can call customer services on 01305 221000, 8.30am to 5pm, Monday to Friday.

Medical assistance

Please continue to contact your GP or health professional.

For urgent medical help, use NHS 111 online  or call 111.

For life-threatening emergencies, call 999 for an ambulance. If you’re advised to go to hospital, it’s important to go.

If you need medicines or prescriptions delivered, please contact your usual pharmacy in the first instance. 

Money advice

If you are struggling financially and need help or advice, call Dorset Citizens Advice on 0800 144 8848, textphone 0800 144 8884 or visit our support for residents pages for information including help with benefits, employment issues and access to food.

Care services

If you are finding it difficult to manage your personal care, or the care of a family member call our Adult Social Care team on 01305 221016, or email

Mental health and wellbeing

Find information, advice and helpline numbers from Public Health Dorset to support your mental health through COVID-19.

If you are in urgent need of mental health advice and support, Dorset HealthCare's Connection service offers a 24-hour helpline on 0300 123 5440.

If you or someone you know cares for a friend or relative, Carer Support Dorset is able to offer information, advice and support. This includes befriending, virtual cuppa sessions or specific advice tailored to your situation.

Support if you are lonely

If you’re feeling lonely and would like someone to chat to, contact Age UK North South and West Dorset who will put you in touch with someone. Or you can register with Volunteer Centre Dorset to become a befriender and help others in the same situation as you.

Community-based schemes and support groups

To find support available in your local area, please visit the Help and Kindness website.

Help getting online

Not everyone is confident using online services.

The Dorset Digital Hotline offers free digital support free service run by digital volunteers for anyone with queries about getting online or improving your online skills.

Anyone can call the Dorset Digital Hotline with a digital question on 01305 221048, Monday to Friday from 10am - 12noon. Outside of those times you can leave a message and a Digital Champion will get back to you.

Staying safe

If someone else is doing your shopping:

  • do ask for help – work with trusted organisations and volunteers
  • make arrangements for help over the phone with a trusted organisation, not with a stranger on the doorstep
  • do not hand money over without having your shopping and a receipt
  • have your food left on the doorstep, do not let the person in your home
  • put money in an envelope and give it to the volunteer at a distance
  • ensure you keep a 2 metre distance from the person delivering your shopping
  • wash your hands (for 20 seconds) and surfaces after unpacking the shopping
  • thank your lovely volunteer

Printable posters

We have created the following self-isolation posters for you to print and display in your window/front door if you are self-isolating. For safety, we advise using these resources and not the red,amber,green posters being shared online or similar posters that suggests only one person/someone vulnerable lives in the property.

Coronavirus - Self-isolation poster

Coronavirus - Weak immune system poster

Staying safe if someone else is doing your shopping - poster

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