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Dorset SEN and Disability Information, Advice and Support Service (SENDIASS) privacy notice 

Who we are

Dorset SENDIASS will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. This could be your name and contact details. As the Data Controller Dorset SENDIASS will use your information to provide you with the information, advice and support you have requested.

Why we collect your personal information

Basic principles

At Dorset SENDIASS we understand that you need to know that:

  • we respect your right to privacy
  • you can speak to us, email us or write to us in complete confidence
  • you can contact us directly without being referred by anyone else
  • no one outside our service will know that you've contacted us
  • children and young people have the legal right to our support without the consent or knowledge of their parents and we will appoint separate case workers for a child or young person and their parents or carers if asked to do so
  • we will never communicate with anyone outside Dorset SENDIASS about your contact with us unless:
    • you give your permission for us to do so. In these circumstances we will always request your verbal consent before speaking to anyone
    • we become aware that a child or young person or someone else may be at risk of serious harm, or we're legally required to do so by the police or courts

We will collect enough personal information so we can provide you, your child or young person with confidential, impartial and accurate information, advice and support, as required by the Children and Families Act 2014, part 3.

We are not permitted to collect information we do not need or will not use.

This document covers information you have provided directly to Dorset SENDIASS and information which has been shared with us, with your permission, by other organisations. If we do not need your personal information, we will either keep your details anonymous or we won’t ask you for it. If we use your personal information for seeking feedback on our service or other research, we will always keep your details anonymous. We won’t sell your personal information to anyone else.

The legal basis for using your information

Under law, we must have a reason to collect and use your personal information. This will be to:

  • provide you with confidential, impartial and accurate information, advice and support
  • enable us to manage the service we provide
  • train and manage our workers who deliver information, advice and support
  • investigate any worries or complaints you may have about Dorset SENDIASS
  • check the quality of the service you receive from us
  • help with planning of Dorset SENDIASS

Under data protection law, we must have a lawful basis to collect and use your personal data. Our lawful basis is consent: you or your young person have given consent for us to process your personal for the purposes set out above.

Our service also needs to use sensitive personal data called 'special category data' which requires greater protection. This is often information very personal to you or your child or young person which you may not want to be widely known. It includes:

  • health data such as special educational needs, disability and medical conditions
  • ethnicity

We will take extra care of this data. The legal basis we rely on to collect and use this personal information are:

  • your explicit consent, or
  • where the processing is necessary for archiving purposes, scientific or historical research purposes or statistical purposes, we rely on paragraph 4, schedule 1 of the Data Protection Act 2018.

If you have given consent to process your personal data, you can withdraw your consent at any time. Contact us if you wish to withdraw your consent.

Who we may share your information with

As Dorset SENDIASS is an arm’s length, confidential service we do not share any of your information with anyone else unless:

  • you give your permission for us to do so, or
  • we become aware that a child or young person or someone else may be at risk of serious harm or we are legally required to do so by the police or courts

We will always try to check with you before sharing any information unless there is a legal reason that prevents us from doing so.

Your rights

You have a number of rights that may be exercised free of charge. In summary, these include the right to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this privacy notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

You can exercise any of these rights by making a subject access request. Find out more about subject access requests on the Dorset Council data protection page.

Or you can exercise these rights by writing to us or telephoning us:

How long we keep information about you

We will retain this information for one year after closing your case, or for as long as we are directly supporting you and your child or young person if you agree to this. You should be aware that once data has been deleted according to our policy, it will not be available should you make a subject access request.

We will not keep information for any other purpose, other than what we have agreed with you, for example if you have agreed for us to contact you for feedback on your service experience.

Contact us if you're concerned

If you have a concern about how we are using your information contact us first:

Contact our Data Protection Officer

If you are not satisfied with our response to your concerns contact the Dorset Council Protection Officer. The Data Protection Officer can review any issues about Information Rights legislation if you have any.

Contact the Information Commissioner

Contact the Information  Commissioner’s Office for more information about Information Rights legislation:

Your feedback

This form is to report content that is wrong, or any issues or feedback you have about the web page.

Contact us if you want to get in touch about a council service instead.

All fields are required.

Leave your email address so that we can provide a response.

This helps us direct your feedback to the appropriate council.

General data protection regulation (GDPR)

We will only use the personal information supplied by you in accordance with GDPR. By giving us this information you are consenting to such use as set out in our privacy notice.