We strive to improve our service. We need to know what you think. We welcome:
- constructive criticism
We know all this helps us identify what we do well and where we need to improve.
Our aim is to provide accessible tools through which you as service users can communicate your views about our service.
If you have a complaint about a Dorset SENDIASS officer or the service you've received we would like to resolve the issue at the earliest opportunity. If you have a complaint we suggest you follow these 3 steps:
We hope that most things you're concerned about can be resolved quite easily by discussing them with your SENDIASS officer as soon as you can.
If the matter has not been resolved, or you're not satisfied with the response from your SENDIASS officer you can raise the matter with the service manager by email: email@example.com
If you still don't feel the matter is resolved you should contact the Dorset Council complaints team.
Complaints, constructive criticism, comments and compliments are ways in which the quality of any service is maintained and developed.