If you work or volunteer in a role where you help Dorset residents, you can sign up for embedded digital champion training to help customers access your services online.
We offer free embedded digital training to anyone in Dorset who works directly with residents.
The training is online and typically takes either 2.5 hours or 4 hours. You can choose whether you'd prefer to split the training over 1 or 2 weeks, depending on your level of digital confidence.
We also offer bespoke training to organisations (with groups of 15 or more colleagues).
Watch this short video to find out what it’s like to become an embedded digital champion. It stars Digital Norma, a GP receptionist who becomes more confident in helping her patients use the surgery’s online services.
What you'll learn
Your learning will be based on the Essential Digital Skills Framework which covers these topics:
- exploring the barriers to getting online
- communication tools – such as WhatsApp and email
- using the internet to troubleshoot
- online safety
- accessibility tools
- looking at case studies to put into practice all the skills explored
Who the training is for
The training is suitable for anyone who works with Dorset residents and can help them become more confident with digital skills.
For example:
- library staff might show someone how to renew a book online rather than coming into the library to do it
- a housing officer might help them set up an account to apply for social housing
You need to be:
- motivated to help others
- willing and understand the need to build rapport with residents
- keen to promote the benefits of having digital skills
- a digital enthusiast who is keen to learn and keep up to date themselves
- a good communicator and active listener
- trusted and patient
You do not need to be an expert in all things digital.
What you'll get from the training
You'll get:
- confidence to help others
- improved digital skills
- job/volunteer fulfilment and recognition from colleagues
- to meet new people in an online community - working across Dorset
- customers/clients who engage with your services online and reduce your workloads as they become more digitally confident and independent
- raised awareness of digital support available in Dorset and useful online resources
More information
If you have any questions or need further information, email us at edc@dorsetcouncil.gov.uk